Delivery policy

Effective Date: 05/02/2024

Thank you for choosing Car Glass Tools for your car glass replacement and repair needs. Our Delivery Policy outlines the terms and conditions regarding the delivery of our products to ensure a smooth and transparent process for our valued customers.

1. Order Processing:

a. Processing Time: Orders are typically processed within 1-5 business days (excluding weekends and public holidays) from the date of purchase. During high-demand periods, processing times may be extended.

b. Order Confirmation: Once your order is processed, you will receive an order confirmation email containing details of your purchase and an estimated delivery date.

2. Delivery Methods:

a. Standard Delivery: We offer standard delivery services for all orders. The estimated delivery time for standard delivery is 2-7 business days from the date of dispatch, depending on your location.

b. Express Delivery: Express delivery options may be available at an additional cost. The estimated delivery time for express delivery is 2-5 business days from the date of dispatch.

3. Delivery Costs:

a. Standard Delivery: Delivery costs for standard delivery are calculated based on the weight of the products and your delivery address. The applicable delivery charges will be displayed during the checkout process.

b. Express Delivery: If you choose express delivery, additional charges will be applied. The express delivery costs will be presented to you during the checkout process.

4. Tracking Information:

a. Tracking Number: Once your order is dispatched, a delivery confirmation email with a tracking number will be sent to you. You can use this tracking number to monitor the status and location of your package.

5. International Delivery:

a. Customs and Duties: For international orders, please note that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product or delivery costs.

6. Delivery Issues:

a. Address Accuracy: It is your responsibility to provide accurate and complete delivery information. We are not liable for any delays or non-delivery due to incorrect or incomplete addresses.

b. Lost or Damaged Packages: In the rare event of a lost or damaged package, please contact us at info@carglasstools.com.

7. Contact Information:

Car Glass Tools
4 Cumberland Avenue
Park Royal
London NW10 7QL

Email: info@carglasstools.com

For any inquiries or clarification regarding our Delivery Policy, please do not hesitate to contact us using the provided contact information.

Note: The terms and conditions of this Delivery Policy are subject to change, and any revisions will be reflected on our website.