Delivery

Effective Date: 05/02/2024

Thank you for choosing Car Glass Tools for your car glass replacement and repair needs. Our Shipping Policy outlines the terms and conditions regarding the shipping of our products to ensure a smooth and transparent process for our valued customers.

1. Order Processing:

a. Processing Time: Orders are typically processed within 1-5 business days (excluding weekends and public holidays) from the date of purchase. During high-demand periods, processing times may be extended.

b. Order Confirmation: Once your order is processed, you will receive an order confirmation email containing details of your purchase and an estimated delivery date.

2. Shipping Methods:

a. Standard Shipping: We offer standard shipping services for all orders. The estimated delivery time for standard shipping is 2-7 business days from the date of dispatch, depending on your location.

b. Express Shipping: Express shipping options may be available at an additional cost. The estimated delivery time for express shipping is 2-5 business days from the date of dispatch.

3. Shipping Costs:

a. Standard Shipping: Shipping costs for standard shipping are calculated based on the weight of the products and your delivery address. The applicable shipping charges will be displayed during the checkout process.

b. Express Shipping: If you choose express shipping, additional charges will be applied. The express shipping costs will be presented to you during the checkout process.

4. Tracking Information:

a. Tracking Number: Once your order is dispatched, a shipping confirmation email with a tracking number will be sent to you. You can use this tracking number to monitor the status and location of your package.

5. International Shipping:

a. Customs and Duties: For international orders, please note that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

6. Delivery Issues:

a. Address Accuracy: It is your responsibility to provide accurate and complete shipping information. We are not liable for any delays or non-delivery due to incorrect or incomplete addresses.

b. Lost or Damaged Packages: In the rare event of a lost or damaged package, please contact us at info@carglasstools.com or call 020 8965 7800, and we will assist you in resolving the issue.

7. Contact Information:

Email: info@carglasstools.com

For any inquiries or clarification regarding our Shipping Policy, please do not hesitate to contact us using the provided contact information.

Note: The terms and conditions of this Shipping Policy are subject to change, and any revisions will be reflected on our website.